All items must meet the following conditions to qualify for a return or an exchange:
- The item must be in its original condition, including the SheProtects bag.
- The item must not be damaged or show signs of excessive wear.
- Clearance or sale items are not eligible for returns or exchanges.
Returns:
- We accept returns within 15 days of delivery.
- The customer is responsible for the return shipping cost.
- There is no restocking fee.
Exchanges:
- We cover return shipping for exchanges.
Damaged Items:
- If your item arrives damaged, please notify us within 5 days of delivery for a refund.
To initiate a return, exchange, or report a damaged item:
Email us at shefitsmehats@gmail.com with the following details:
- Full Name
- Order Number
- Phone Number & Email Address
- Return: Reason for Return / Exchange: Desired Exchange Item & shipping address /Damaged: Explanation of Damage
We will send you a confirmation email outlining the next steps tailored to your specific needs.
